Chat Essentials Support Forum

[Tony]

Tryed ringing you on the number bellow with the usa code in front but no good...
rang the usa directory but they say that business dont exist and that phone number dont exist
Please let me know whats going on here so we can make a purchase, i want to confirm a few things before i part with money so i need to speak to yourselfs.

is the info below correct?

Chat Essentials
A Byte All Computer Company
1070 West 9th Ave.
Escondido, CA 92025
Phone: 858-377-8507

please email me back at t.kent@gigatronics.co.uk as soon as possible..with a working contact number on it!

[Soheil]

Hello Tony,
The phone number is correct.
If you are calling from outside the United States, please call:
011-858-337-8507

If youare not successfull, you can always email me and I'll be happy to help you.
You can email me at:
soheil@chatessentials.com

[Tony]

ok the phone number still dont work, sent you and email instead!

[Tony]

ok the phone number still dont work, sent you and email instead!

[Tony]

ok, you haven't answered your email either...will ask the questions on here....


Dear soheil

I am considering having a room from you fro my private website.
The one i am looking at to start with is the 20 users with voice at $69

What i need to know if possable...

What admin functions if any do i get?
will there be your own banners on it or just the ones i add?
Can i make more than 1 room?
if i do get the 20 user one with voice what would i have to do to upgrade in the future?
also i need to know if i can remove that box that comes up in chat that says you are now talking as i found that anoying and think my users would?
can i trap the chatroom in a frame on my website

Also is there any way i could pay by direct debit?
and also how long does it take before i will have everything needed to get the chatroom on my website....

Many thanks Tony.

p.s, having no way one could contact you is bad for business!

[Tony]

Also i would like to ask...

It says something about the licence being locked to the ip address or something??

I don't have a static ip address as i am on dsl...
And i host my website of my own own server...is there a way round this?

[Soheil]

Dear Tony,
Sorry about the delay getting back to you. I was out sick for a couple of days.
First of all, I did notget any emails either!

To answer your questions:
If you are talking about the room hosting for 3 months for $69, you do not have any admin functions. The only thing you can do is choose the design of the room, and you can have more than one room, but they will not be connected to each other.

If you are talking about the chat hosting which is $69 per month, you have full admin control on the chat and can make unlimitted rooms.

As for the message, you can not remove it, sorry.

To upgrade just let us know and we will do it for you. It's not a problem.

What do you mean by direct debit? Yo ucan pay with PayPal, 2checkout, Western Union, Money Order, or bank transfer.

Once you pay for the service and the payment is cleared:
1. Room hosting: right away
2. Chat Hosting: Up to 3 dyas, depending on the day of the week the payment clears.

By the way, we do have a phone number and it does work. I get calls every day and get calls from outside of the United States from all over the world, at least 4 times a week. Unfortunately a few customers say that it does not work. I have called the phone campany and they say there is no problem. Sorry, but I don't know what the issue is

Sincerely,
Soheil Shaghaghi