| "SmartUpdate
failed: JAR archive failed security check. Issuer certificate is invalid." |
|
Cause: Earlier versions (earlier than 4.08) of
Netscape included security information that expired at the end of 1999.
Solution: Download a new version of
Netscape (Note:
voice chat is not supported on Netscape version 6). |
| What does the
message "Can not send data" mean? |
|
"Can not send data" means that for some reason, you were
unable to connect correctly with the Chat server. Reload the page. |
| What does the
message "Connect Failed" mean? |
|
"Connect Faild" means that for some reason, you were unable
to connect correctly with the Chat server. Click on the link to reload.GlassRoom |
| "Error 4
finalizing installation." |
|
Cause: It is likely that your Netscape software
registry has been damaged at some point in the past.
Solution: Close Netscape, delete the nsreg.dat file in your
C:\Windows folder (C:\Winnt on NT), then restart Netscape. The registry file
will be automatically rebuilt. |
| "Error 5
finalizing installation." |
|
Cause: It is likely that your Netscape software
registry has been damaged at some point in the past.
Solution: Close Netscape, delete the nsreg.dat file in your
C:\Windows folder (C:\Winnt on NT), then restart Netscape. The registry file
will be automatically rebuilt.
GlassRoom |
| "Voice error:
Voice server returned an unexpected error." |
|
Cause: An unexpected error occurred while attempting
to communicate with the voice server.
Solution: If you are using NetSonic or a similar web accelerator,
try deactivating or uninstalling it. There are known compatibility problems
with these types of utilities.
GlassRoom |
| "Voice error:
Your computer's audio input is already in use by another application." |
|
Cause: On most computers running Microsoft Windows,
only one program at a time can use the computer's sound hardware (microphone
and speakers). Chat cannot access your microphone because Windows indicates
that it is already in use by another program.
Solution: Follow these steps, in order, until the problem is
corrected:
- Close any other programs you are running that might be using your
computer's sound system.
- Restart the voice feature by first pressing the Stop Voice
button and then pressing the Start Voice button. If you still
receive the same error message, repeat this several times.
- Click on Exit to leave the chat room. Then, enter your voice
chat room again.
- Close your web browser completely. Then, open your browser again and
re-enter your voice chat room.
- If all the previous steps fail to correct the problem, reboot your
computer.
|
| "Voice error:
Your computer does not support the required uncompressed audio format." |
|
Cause: Chat is unable to access your microphone
because Windows indicates that it is not available.
Solution: You are probably receiving this error because your
computer's sound hardware is already in use by another program. Please first
read "Voice error: Your computer's audio input is already in use by another
application."
If you still receive this error even after completing those steps, there
may be a problem with your computer's sound hardware. Verify that you have
sound capability using the Sound Recorder test as explained in "How do I
test my microphone and speakers?"
GlassRoom |
|
